noindex tag before linking the page from the site.This policy explains how ETaxFlow collects, uses and protects personal information when you visit etaxflow.com, contact us, request a demo or trial, or use the website chat. It covers the public website only. The ETaxFlow application at app.etaxflow.com is covered by [link to the app's privacy notice / terms, or say that this policy also covers it].
The website is operated by [legal name of the UAE entity], licence number [trade licence number and issuing authority], 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, United Arab Emirates. For visitors in the United Kingdom, [legal name of the UK entity], company number [Companies House number], 49 Whins Road, Stirling FK7 0HD, Scotland, [is the controller / acts as our UK representative].
Contact us about privacy at hello@etaxflow.ae [or a dedicated privacy email address].
| When | What we collect | Why |
|---|---|---|
| Contact and demo forms | Name, email, phone number and country code, company, subject or area of interest, and your message | To reply to your enquiry and arrange a demo. |
| Free trial request (/signup/) | Name, email, phone, company, business type, emirate or country, TRN or VAT number (if you have one), number of employees and chosen plan | To set up your trial. These details are placed in a WhatsApp message that is only sent if you press send in WhatsApp. The website does not store them. |
| Website chat (Ewa) | The messages you type and the conversation so far | To answer your question. The chat runs in your browser: your messages are not sent to us or to any third party, and the conversation is cleared when you close the tab. |
| Analytics (only if you accept cookies) | Pages visited, how you arrived, device and browser type, approximate location | To understand how the site is used and improve it. See the cookie policy. |
| Regional site suggestion (UAE and UK homepages) | Your IP address, used to estimate your country | To suggest the UAE, UK or Qatar version of the site. Nothing is stored. |
| Emails, WhatsApp messages and calls | Whatever you choose to send us | To respond and keep a record of our conversation. |
| Every visit | Technical data such as IP address, browser and the pages requested, recorded by our hosting provider | To run the website securely and fix problems. |
Where UK data protection law applies, we rely on: consent for analytics cookies; steps before entering a contract when you ask for a demo or trial; and our legitimate interests in answering enquiries, improving the website and keeping it secure. In the UAE and Qatar we process personal data in line with the applicable data protection laws [confirm: UAE Federal Decree-Law No. 45 of 2021 and Qatar Law No. 13 of 2016, and any free-zone rules that apply to you].
We do not sell personal data. We use these service providers to run the website, and they process data on our behalf:
We may also disclose information if the law requires it, or to protect our rights. [Add any other recipients, e.g. a CRM or accountants]
Some of these providers store or process data outside the UAE, the UK and Qatar, including in the United States. Where UK data is transferred, we rely on [the safeguard used, e.g. the UK International Data Transfer Addendum or adequacy regulations].
Depending on where you live, you can ask to access, correct or delete your personal data, object to or restrict how we use it, and ask for a copy in a portable format. You can withdraw consent to analytics cookies at any time using cookie settings. To make a request, email hello@etaxflow.ae; we will reply within [e.g. one month].
If you are unhappy with how we handle your data, you can complain to the data protection authority where you live — in the UK, the Information Commissioner's Office (ico.org.uk). [Add the UAE and Qatar authorities you want to name]
The website is served over HTTPS, and our providers are chosen for their security practices. No method of transmission over the internet is completely secure, so please do not send sensitive information such as passwords or full bank details through the forms or chat.
The website is intended for businesses and is not aimed at children under 18.
We may update this policy from time to time. The date at the top shows when it was last changed.